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First: iOS Settings → Notifications → Wake → allow Sounds and Banners. Also check your iPhone isn't in a Focus mode blocking notifications. Finally, open Wake at least once every 24h so scheduled alarms stay active. If the issue persists, contact us with your iPhone model and iOS version.

In the app: Settings → Account & privacy → Delete my account. Deletion is immediate and permanent — missions, wallet, credits and history are wiped. You can export everything as JSON beforehand via Export my data.

The wallet is a non-refundable in-app purchase per the Terms. For any purchase refund request, it's Apple's App Store that decides: reportaproblem.apple.com. We cannot process refunds directly.

Three possible causes: (1) not enough credits (1 base + 1 per active module); (2) weather couldn't be fetched for your city; (3) three consecutive failures auto-disabled AI Wake. In the last case, just re-enable it in Settings → AI Wake.

Wake uses the iOS pedometer (CMPedometer). Check: iOS Settings → Privacy & Security → Motion & Fitness → allow Wake. If the iPhone is in extreme low-power mode or sitting still, the pedometer may slow down.

Check spam first. The link expires in 15 min — after that, request a new one. If nothing arrives after 5 min, your email provider is likely blocking Resend; write us from your address so we can investigate.

Settings → Language. Choose "System" to follow your iPhone language, or force "Français" / "English".

Yes for the alarm and standard missions. Money Mode and AI Wake require a connection (Money Mode auto-pauses if you're offline to protect your balance). Your data syncs automatically once you're back online.